Your Privacy Is Our Responsibility

tb111 ("we", "us", or "platform") is an online casino and betting service operated for players in Bangladesh. Protecting your personal information is our highest priority. This Privacy Policy ("Policy") describes how tb111 collects, uses, discloses, and protects your information when you use our website, applications, and related services ("Services").

By using our Services, you are considered to have consented to the processing of information described in this Policy. If you disagree with any part of this Policy, please stop using our Services and contact our support team.

tb111 collects information about you in various ways. This information is used to improve the quality of our Services and to provide you with the best gaming experience in a safe environment.

a) What You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment information (related to bKash, Nagad, Rocket, or bank accounts)
• Messages and attachments you provide during support or complaints

b) Automatically Collected Information

• IP address and device identification details
• Browser type, operating system, and device model
• Date, time, and session duration of access to the Services
• Pages you visited and how long you stayed on them
• Gaming activity and betting history
• Information collected through cookies and similar tracking technologies

c) Information Received from Third Parties

We may also collect information from trusted third-party service providers for fraud prevention, identity verification, and payment processing. These third parties operate under their own privacy policies.

We use the collected information for the following purposes:

• To create and manage your account and verify your identity
• To provide, maintain, and improve our Services
• To process deposit and withdrawal transactions (bKash, Nagad, Rocket, and bank transfers)
• To ensure responsible gaming and detect problematic gaming behaviour
• To prevent fraud, money laundering, and other illegal activities
• To meet legal obligations and report to regulatory bodies
• To manage our bonuses, promotions, and VIP programme
• To provide a personalised gaming experience
• To provide customer support — via 24/7 live chat and email
• To detect security threats and protect the integrity of the platform

tb111 may share your information with third parties in the following limited circumstances:

Service Provider Partners

Only the necessary amount of information is shared with partners handling payment processing (bKash, Nagad, Rocket, etc.), technical support, identity verification, and gaming software. These partners operate under strict data protection agreements.

Legal Obligations

If a competent court, government body, or regulatory authority issues a lawful order or directive, we will be required to disclose the relevant information. In such cases, we will make every effort to notify you in advance where possible.

Business Restructuring

In the event of a merger, acquisition, or sale of assets involving tb111, customer information may be transferred. In such circumstances, we will notify users in a timely manner and ensure that the new party provides equivalent protection consistent with this Policy.

Security and Fraud Prevention

Where necessary to address serious security threats, fraud, or illegal activities, relevant information may be shared with the appropriate authorities or security partners.

tb111 uses industry-standard technologies and processes to keep your information secure:

• SSL Encryption: All communications on our platform are encrypted using SSL/TLS technology. You can confirm this by looking for the padlock icon in your browser's address bar.
• Data Segregation: Sensitive personal information is stored on separate servers from other operational data, with access controls applied.
• Limited Access: Only authorised personnel can access your information, and every access is logged.
• Regular Audits: Our security measures are regularly reviewed and tested.
• Payment Security: We do not store any full card numbers or banking credentials — payment-related information is processed directly with the relevant service (bKash, Nagad, Rocket, bank).

Please keep in mind that no method of transmitting or storing information over the internet is 100% secure. Even though we follow the highest industry standards, no method can guarantee complete and absolute security.

tb111 uses cookies and similar technologies to improve the functionality of the Services.

Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of the platform — used to maintain login sessions, verify security, and save language preferences.
• Functional Cookies: Help remember your preferences and settings so your experience is smoother on future visits.
• Analytical Cookies: Used to analyse usage of the Services and identify issues. These cookies generate anonymous statistics.
• Security Cookies: Used to detect fraudulent activity and keep accounts secure.

Most browsers give you the option to control cookies. Please note that disabling essential cookies may prevent some parts of the Services from working correctly.

As a registered user of the tb111 platform, you have the following rights:

• Right to Access: Contact our support team to find out what information we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted — however, we may be required to retain some information due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that the use of your information be limited.
• Right to Data Portability: You may request your information in a structured, machine-readable format.
• Right to Object: You may object to your information being processed for specific purposes.

To exercise these rights, contact our support team via live chat or email.

We retain your information only for as long as it is necessary or legally required:

• Information for active accounts is retained for as long as the account remains active.
• Records of financial transactions are kept for a specified period as required by law.
• For inactive accounts, we will endeavour to notify the relevant user before deleting their information.
• For responsible gaming or self-exclusion cases, it may be necessary to retain information in accordance with applicable rules.

tb111 Services are for persons aged 21 and above only. We do not intentionally collect information from any minor. If we become aware that a minor has used our Services or provided information, we will close that account and delete the relevant information.

If a parent or legal guardian suspects that a minor in their care has created an account on our platform, please notify our support team immediately.

tb111 may update this Privacy Policy from time to time. If any significant changes are made, we will inform you in the following ways:

• A notice will be sent to your registered email address.
• A clear notification will be displayed when you access the Services.
• The "Last Updated" date on this page will be changed.

If you continue to use the Services after a policy change, you will be considered to have consented to the new policy. We therefore recommend that you review this page periodically.

This Privacy Policy is drafted and applied on the basis of established data protection principles and international best practices. tb111 is committed to protecting the information of users in Bangladesh.

For any dispute or complaint relating to this Policy, please contact our support team first. We will always try to resolve matters through discussion.